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Dininonymous's avatar
Dininonymous
Streaming Star
3 years ago

How to delete a Netflix movie stuck in the Save List

Hope someone can help! There is a movie in my Save List, specifically Glass Onion, which is a Netflix movie. I want to delete that movie from my list, and there is no option to do so. I do understand that Netflix doesn't work with the Save List, which is the problem - the movie must have been in the My Feed queue before it changed over to Save List, and now it's stuck there. Just as you can't add a Netflix movie to your save list, you also, apparently, cannot delete a Netflix movie from the list.

I want to be very clear, before a rep responds, that I absolutely already know how to add and delete movies from my Save List the standard ways, and I do it all the time. However, the option to remove this particular item is just not there. But there must be some kind of recourse or workaround so it doesn't just remain stuck there forever.

So, any words of advice from the community? Anyone else had this issue and resolved it? If a rep can help, that would be great! (I also can't figure out how to contact Roku directly anymore, as used to be available.)

This issue is annoying me so much that I'd happily clear my entire Save List and re-add everything, just to get this one movie to disappear, lol. If that's an option, I also haven't figured out how to do that - how to clear the Save List (hopefully without doing a factory reset, which I'm not sure would even solve the problem).

Many thanks for any assistance!

 

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  • andyross's avatar
    andyross
    Roku Guru
    3 years ago

    To answer my own question, I just found the answer! Use the Roku app on your phone. Go to the save list (the third row on mine), click the three little dots below the title, and you can delete it.

    • Dininonymous's avatar
      Dininonymous
      Streaming Star
      3 years ago

      Unfortunately, I have tried that also and it doesn’t work for me. (There are no dots, so perhaps I’m on a different version of the app - iOS. On mine, there’s a box to check or  uncheck for the save list on each title, except for this one.) Once again, the option to delete it just isn’t there, at all. I appreciate it, though.

      So, even though it has been marked a solution, sadly it’s not a solution which works for all - hope this remains visible and open. Anyone know how to contact a human representative these days?