Forum Discussion

ubutme's avatar
ubutme
Newbie
9 months ago
Solved

How to cancel a Disney+ subscription?

Tried to CANCEL Disney+ They will not cancel for me ,Why I do not know ??????? they said go to Disney + to cancel so I did , and Disney + told me go to  Roku to cancel , so I did again, And still the...
app subscription
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Thanks for reaching out, JIBJIB​!

    We understand that you need help in cancelling your Disney+ subscription.

    Are you able to reach out to Disney+ support? If so, and you still can't cancel the subscription, try contacting our support team instead for further help.

    You can start here!

    We hope to resolve this matter as soon as possible!

    Roku Community Team

JIBJIB's avatar
JIBJIB
Newbie
3 months ago

Same issue. Super frustrating. 

  • Ricky5's avatar
    Ricky5
    Newbie
    3 months ago

    disneyplus.com/commerce/account

    disneyplus /commerce/account

    Under the Your Plan Tab

    On the right you will see 'Manage on Roku' Ignore that

    Instead click the white text on the Left

    Directly under the small text that reads 'Subscriptions'

    This will take you to page that has a Cancel button at the bottom.

     

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Thanks for reaching out, JIBJIB​!

    We understand that you need help in cancelling your Disney+ subscription.

    Are you able to reach out to Disney+ support? If so, and you still can't cancel the subscription, try contacting our support team instead for further help.

    You can start here!

    We hope to resolve this matter as soon as possible!

    Roku Community Team