Forum Discussion

ubutme's avatar
ubutme
Newbie
9 months ago
Solved

How to cancel a Disney+ subscription?

Tried to CANCEL Disney+ They will not cancel for me ,Why I do not know ??????? they said go to Disney + to cancel so I did , and Disney + told me go to  Roku to cancel , so I did again, And still they are taking my Money!  Anyone having this problem ??? please let me know how to cancel, Thank you

app subscription
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Thanks for reaching out, JIBJIB​!

    We understand that you need help in cancelling your Disney+ subscription.

    Are you able to reach out to Disney+ support? If so, and you still can't cancel the subscription, try contacting our support team instead for further help.

    You can start here!

    We hope to resolve this matter as soon as possible!

    Roku Community Team

8 Replies

    • Ricky5's avatar
      Ricky5
      Newbie
      3 months ago

      disneyplus.com/commerce/account

      disneyplus /commerce/account

      Under the Your Plan Tab

      On the right you will see 'Manage on Roku' Ignore that

      Instead click the white text on the Left

      Directly under the small text that reads 'Subscriptions'

      This will take you to page that has a Cancel button at the bottom.

       

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Thanks for reaching out, JIBJIB​!

      We understand that you need help in cancelling your Disney+ subscription.

      Are you able to reach out to Disney+ support? If so, and you still can't cancel the subscription, try contacting our support team instead for further help.

      You can start here!

      We hope to resolve this matter as soon as possible!

      Roku Community Team

  • JWS9518's avatar
    JWS9518
    Roku Guru
    9 months ago

    Try logging into your Roku account and see if you have any subscriptions listed in the account.  If not, then log into your Disney account and see if you can access the subscription to manage/cancel it.  Usually, a PC works better at seeing the information.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, ubutme 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you sharing your concern about canceling Disney+ on your Roku account, and we're here to help.

    To manage or cancel your Disney+, subscription, even if you're billed through Roku, you must contact those streaming services directly. Roku processes the charge, but Disney+, Hulu, and Sling TV handle management of the subscription. 

    You can contact them at Disney+ Support

    We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

    Thanks,
    Kash

    • Saucecat1's avatar
      Saucecat1
      Newbie
      4 months ago

      I am having the same issue. However, when I called Disney they cannot see the subscription  I am being charged for by Roku. The reason I called them was because after one month of use the subscription suddenly stopped. I am being billed by Roku and money sent to Disney by I do not have that subscription any longer. Please send me someone to speak to.