Forum Discussion

WP3's avatar
WP3
Newbie
3 years ago

How do I get rid of Software Update notice

A notice re a software update appears on my screen asking me to select “Show Details” . My remote will not connect me to this button. How do I get rid of this notice?

app playback

5 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello WP3

    Thanks for posting in the Roku Community!

    We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

    1. Does the issue only occur on a specific channel or all channels on your Roku device?
    2. What troubleshooting steps have you taken so far to try to resolve the issue? 
    3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

    Please keep us posted with the details.

     

    Regards,
    Karla

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      WP3-

      Assuming this is not a Roku TV (i.e. one with Roku functionality built in):

      This notice may be coming from the TV, not an attached Roku device.  If so you'll need to use your TV's remote to respond to it.

    • Williamt100's avatar
      Williamt100
      Roku Guru
      3 years ago

      As makaiguy mentioned, the banner you describe is the same one that I see when my smart TV updates its apps/OS.

      I must use the TV remote to navigate to the banner and respond to the notice.

      • Jelange72's avatar
        Jelange72
        Newbie
        3 years ago

        I cant get the software notice off my Roku tv screen