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JimmyBoy2's avatar
JimmyBoy2
Channel Surfer
3 years ago
Solved

History channel and a&e can see live but not past shows

I can view A&E and History live but when I go to SHOWS and try to view older shows I get the audio but the video is just a stationary opening screen and no video.   Seems like it just started.  I reset Roku, deleted and readded History, reset router, tried everything same result on all Roku 4K Sticks.  I can see everything on my PC but not on Roku.  TV provider is Optimum.  Any solution?

  • JimmyBoy2's avatar
    JimmyBoy2
    3 years ago

    I havent done anything for a few days and today all of a sudden (no changes by me) I can now see the older History shows that before were audio only.  As of right now History works like it used to and all is well.   I have no idea why unless something changed at History (or Roku or Optimum or ????)

    I can see live as always and now see everything..

    If anything changes I will add a comment.  Strange.

16 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi JimmyBoy2

    Welcome to the Roku Community!

    Does the issue only occur on History Channel and A&E Channel or across other channels installed on your Roku device?

    Have you tried removing the affected History Channel and A&E Channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

    Let us know if there's any difference after.


    Warm Regards,
    Lianna

    • JimmyBoy2's avatar
      JimmyBoy2
      Channel Surfer
      3 years ago

      1.  This only happens on History and A&E.

      2. I have deleted (A&W and History), rebooted Roku,  and readded and rebooted Roku and reset network modem several times.   This happens on multiple Roku devices and tvs

      3. I have removed AE and History, completely unplugged Roku re added and still same result.

      4. History and AE work fine on my PC.  But not on Roku TV

      No change overnight either.

       

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi  JimmyBoy2

      Thanks for keeping in touch!

      Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the A&E Network Channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting A&E Network Channel to report the issue and get help.

      Thank you for your understanding.


      Warm Regards,
      Lianna

  • lb48's avatar
    lb48
    Binge Watcher
    3 years ago

    I'm having the same problem.  I can see some of the past shows, but not all of them.  I've done the uninstall and reinstall and that didn't help.  I've got 2 different Roku devices ( a stick and express} and both are doing the same thing.  Can someone give me the appropriate address for the History channel tech support for Roku devices? Thanks

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello lb48 

      Thanks for the post.

      For clarification, are you experiencing the issue on the History channel or History Vault through The Roku Channel? Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      Keep us updated!


      All the best,
      Kariza

      • lb48's avatar
        lb48
        Binge Watcher
        3 years ago

        My problem is with the History  Channel.  I did the uninstall, restarted from the settings menu and reinstalled the app.  I still have the problem.   It says I am signed in with my provider  (Dish) but the  screen freezes when I try to watch some programs.  I can watch a few of the programs, but not all.