Forum Discussion

JimmyBoy2's avatar
JimmyBoy2
Channel Surfer
3 years ago
Solved

History channel and a&e can see live but not past shows

I can view A&E and History live but when I go to SHOWS and try to view older shows I get the audio but the video is just a stationary opening screen and no video.   Seems like it just started.  I res...
  • JimmyBoy2's avatar
    JimmyBoy2
    3 years ago

    I havent done anything for a few days and today all of a sudden (no changes by me) I can now see the older History shows that before were audio only.  As of right now History works like it used to and all is well.   I have no idea why unless something changed at History (or Roku or Optimum or ????)

    I can see live as always and now see everything..

    If anything changes I will add a comment.  Strange.

Anonymous's avatar
Anonymous
3 years ago

Hi JimmyBoy2

Welcome to the Roku Community!

Does the issue only occur on History Channel and A&E Channel or across other channels installed on your Roku device?

Have you tried removing the affected History Channel and A&E Channel and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

JimmyBoy2's avatar
JimmyBoy2
Channel Surfer
3 years ago

1.  This only happens on History and A&E.

2. I have deleted (A&W and History), rebooted Roku,  and readded and rebooted Roku and reset network modem several times.   This happens on multiple Roku devices and tvs

3. I have removed AE and History, completely unplugged Roku re added and still same result.

4. History and AE work fine on my PC.  But not on Roku TV

No change overnight either.