Forum Discussion

JimmyBoy2's avatar
JimmyBoy2
Channel Surfer
3 years ago
Solved

History channel and a&e can see live but not past shows

I can view A&E and History live but when I go to SHOWS and try to view older shows I get the audio but the video is just a stationary opening screen and no video.   Seems like it just started.  I res...
  • JimmyBoy2's avatar
    JimmyBoy2
    3 years ago

    I havent done anything for a few days and today all of a sudden (no changes by me) I can now see the older History shows that before were audio only.  As of right now History works like it used to and all is well.   I have no idea why unless something changed at History (or Roku or Optimum or ????)

    I can see live as always and now see everything..

    If anything changes I will add a comment.  Strange.

lb48's avatar
lb48
Binge Watcher
3 years ago

I'm having the same problem.  I can see some of the past shows, but not all of them.  I've done the uninstall and reinstall and that didn't help.  I've got 2 different Roku devices ( a stick and express} and both are doing the same thing.  Can someone give me the appropriate address for the History channel tech support for Roku devices? Thanks

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello lb48 

    Thanks for the post.

    For clarification, are you experiencing the issue on the History channel or History Vault through The Roku Channel? Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Keep us updated!


    All the best,
    Kariza

    • lb48's avatar
      lb48
      Binge Watcher
      3 years ago

      My problem is with the History  Channel.  I did the uninstall, restarted from the settings menu and reinstalled the app.  I still have the problem.   It says I am signed in with my provider  (Dish) but the  screen freezes when I try to watch some programs.  I can watch a few of the programs, but not all. 

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        lb48 

        Thanks for the update.

        If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

        You can reach the History channel Support here.

        We appreciate your understanding.


        All the best,
        Kariza