Solved
Help with tcl TV plus app cannot get it to work on tcl tv
I have a 2 tcl Roku TVs. Yesterday (July 15,2024) I added the TCLtv plus app and when I try to open it a message says I have no Internet connection. I have done all of the resets except for the full factory reset. Nothing is working to correct this. Internet is working fine for all other apps.
Hi Ityson,
Welcome to the Roku Community!
Thank you for letting us know about the issue you're experiencing when accessing the TCL TV+ channel. We are here to assist you.
Channel access issues could be due to the channel needing an update or a network issue. We suggest trying the following steps to see if they resolve the issue.
Channel restart
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
You can also check for additional troubleshooting steps here: How to resolve a channel playback issue.
Thanks,
Rey
