Help whenever I play anything it’s stuck on the prime video home screen
So this is the first time this ever happened to me but whenever I try to play a video from YouTube, a show from Netflix or even something from prime video itself it always just shows the prime video Home Screen.
It is really annoying because I have tried going into settings and update the tv but it says it’s already up to date.
I don’t know what else to do please help.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.
Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.
Hi patcah1!
Greetings from the Roku Community!
Your TCL Roku TV seems to be experiencing issues with video or channels that get stuck on the home screen or keep reverting.
Please try restarting your Roku TV, as makaiguy suggested. If that doesn't work, you can visit our support page for additional troubleshooting to resolve the playback issue.
Let us know if the issue is fixed, or reply to the thread if you need further assistance. We are here to help.
Thanks,
Jharra
