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Tk44's avatar
Tk44
Reel Rookie
12 months ago

Help Roku Ultra 2024 Dolby Atmos

Currently bought new #2024RokuUltra and having issues with Roku identifying any type of Dolby Atmos, Dolby vision, HDR content. I have LG 65CX TV playing Roku through back of TV 4K 120 Hz port and my...
app playback
Audio quality
Video quality
RokuTakashi's avatar
RokuTakashi
Community Moderator
12 months ago

Hi, Tk44 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku Ultra, and our team would like to gather more details regarding this so we can assist further. Can you please provide the information below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Is this issue happening to a specific channel? If so, can you provide the channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you along with the requested details.

Best wishes,
Kash