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jmadams1e's avatar
jmadams1e
Reel Rookie
3 years ago

HDCP Error 020 on Roku Ultra 2022 when streaming

There are similar topics posted but I didn't see this exact notice or a solution.  I have several ROKU devices and my brand new Roku Ultra 2022 is doing this.  I have followed all the suggestions for the HDCP error problems to no avail.  Streams 1080 fine, using a 1080tv, but if the source is 4k it gives the HDCP error.  The big clue here to a problem with the device or software is that none of my other ROKU devices do this.  The best comparison is my Roku Ultra 2020 device.......and it plays everything fine.  I can literally replace the 2022 Ultra with my 2020 Ultra using the exact same cables and setup and stream all the 4k material that the 2022 Ultra (4802x) is failing on.  Is there a device problem?  Based on similar posts it seems maybe there is a firmware issue that was introduced sometime along the way.  How do I get this fixed?  I'll return it if it can't handle something my older devices deal with fine.

app playback

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    jmadams1e-

    Have you tried setting the "problem" Roku's Display Type setting to 1080p?

    Settings > Display type

    When you change the Display type to a new setting it runs you through several screens:

    • A screen where you can choose from the available options on that device.
    • A screen where it analyzes your choice to be sure your tv supports it, then gives the option of trying that choice if you wish.
    • A screen with a countdown timer and two choices:
          Yes, screen looks good
          No, I will choose a different setting
      The "No" option is highlighted by default. To keep the screen resolution you're currently trying, you need to arrow up to the "Yes" option and click on it before the timer runs out.

     

    • jmadams1e's avatar
      jmadams1e
      Reel Rookie
      3 years ago

      Yes.  I tried on auto and setting it specifically to 1080p.  I even checked to see if any settings between the new non working unit and the older working unit to see if I could find any differences and I couldn’t see.  I also verified it works great my my Roku premier+.  I have some 3s that don’t complain either …via dhcp…They just stutter with the demand beyond it’s real capabilities when playing back

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        Sorry, guess I wasn't explicit enough.

        I was suggesting setting your Roku to your TV's actual resolution, not "auto detect".