Forum Discussion

jmadams1e's avatar
jmadams1e
Reel Rookie
3 years ago

HDCP Error 020 on Roku Ultra 2022 when streaming

There are similar topics posted but I didn't see this exact notice or a solution.  I have several ROKU devices and my brand new Roku Ultra 2022 is doing this.  I have followed all the suggestions for...
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

jmadams1e-

Have you tried setting the "problem" Roku's Display Type setting to 1080p?

Settings > Display type

When you change the Display type to a new setting it runs you through several screens:

  • A screen where you can choose from the available options on that device.
  • A screen where it analyzes your choice to be sure your tv supports it, then gives the option of trying that choice if you wish.
  • A screen with a countdown timer and two choices:
        Yes, screen looks good
        No, I will choose a different setting
    The "No" option is highlighted by default. To keep the screen resolution you're currently trying, you need to arrow up to the "Yes" option and click on it before the timer runs out.

 

jmadams1e's avatar
jmadams1e
Reel Rookie
3 years ago

Yes.  I tried on auto and setting it specifically to 1080p.  I even checked to see if any settings between the new non working unit and the older working unit to see if I could find any differences and I couldn’t see.  I also verified it works great my my Roku premier+.  I have some 3s that don’t complain either …via dhcp…They just stutter with the demand beyond it’s real capabilities when playing back

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Sorry, guess I wasn't explicit enough.

    I was suggesting setting your Roku to your TV's actual resolution, not "auto detect".

    • loaker's avatar
      loaker
      Channel Surfer
      3 years ago

      I had the exact same issue on my Roku Ultra 2022 (4800RW).  I tried all the fixes suggested by Roku several times.  Even tried using 8K cables meeting the HDCP 2.3 standard. Nothing worked, UNTIL switching my Roku units.    ROKU Ultra (4670) works just fine no matter what cables are used.  This is to a Sony 65" XBR TV.

      This started in early Dec 2022, may have been around the firmware update to 11.5.  There were no HDCP issues prior to that timeframe.

      The Roku Ultra 2022 (4800) is now connected to an LG 4K with no issues.

      • ESC's avatar
        ESC
        Channel Surfer
        3 years ago

        I'm having the same issue.  Roku seems to be in denial about this issue and another issue I am seeing about Closed Captioning not working after an episode rolls into the next (rebooting resolves the Closed Captioning issue temporarily).  My old Roku Ultra (2018) doesn't have either of these issues.