Forum Discussion

Scotthervey's avatar
Scotthervey
Reel Rookie
4 years ago
Solved

Hallmark App not working for past 3 days

Same as a few others...   The Hallmark app is not working correctly.  It gives an indication that I need to log in but then doesn't allow me to do so... only giving me a blank white page with the sma...
butch79's avatar
butch79
Newbie
4 years ago

Followed the steps as outlined above - twice. I am receiving the same white screen with the Hallmark TV logo in the upper left hand corner.

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey butch79

I hope you're doing well.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel provider themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact Hallmark Support here: https://customercare.hmnow.com/hc/en-us/requests/new

We appreciate your understanding.


All the best,
Kariza

 

Additional Community resources you might find useful:

  • suitebevy's avatar
    suitebevy
    Newbie
    4 years ago

    I am having the same problem. It started with movies stopping just before the end of the show. Nothing like spending a couple hours only to get almost to the end with no way to see it resolved! So, I logged out and was going to log back in. It sent me a code, told me to go online and log in. I couldn't remember my password. By the time I found it, the code had expired. But now the Hallmark channel on the TV gives that blank white page when I press "login".  There is no way to get back to put in or ask for an updated code or to login! I have tried the, removing, resetting tv, re-adding channel solution. It doesn't work for me. 

    • Strollem's avatar
      Strollem
      Binge Watcher
      4 years ago

      Same.  All watchable content on site has a "lock" and claims it isn't included in our sub, when it works fine after we choose Spectrum and login on the watchHallmarktv authentication site.

      (aka - please don't try to tell us its Hallmark, when it works fine on the PC / net)

      • Bobbie43's avatar
        Bobbie43
        Binge Watcher
        4 years ago

        Have you tried deleting the app and downloading it again or restarting your device. This happens a lot saying everything is locked or that it’s not included with my current cable/ satellite subscription. I normally just restart my device and try to re authenticate it

  • Strollem's avatar
    Strollem
    Binge Watcher
    4 years ago

    Also, Kariza - 

    Just a friendly suggestion here - that link you provided is not secure, in spite of the https:// at the beginning, might want to check that out / verify no form of hijacking is happening.

     

    • Strollem's avatar
      Strollem
      Binge Watcher
      4 years ago

      Beuhler.. anyone

      • Bobbie43's avatar
        Bobbie43
        Binge Watcher
        4 years ago

        I sent you a message with a phone number in private messages. Did  you talk to someone at Roku. At one time they went into my system and fixed the problem 

  • Kd_arthur's avatar
    Kd_arthur
    Newbie
    3 years ago

    Did anybody ever resolve this issue? It's been driving my wife nuts, who in turn drives me nuts about it. I have deleted it and reinstalled several times and still just get a blank, white screen when I try to login. Please help!!!

    RokuKariza-D wrote:

    Hey butch79

    I hope you're doing well.

    If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

    Channels on Roku are maintained by the channel provider themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You can contact Hallmark Support here: https://customercare.hmnow.com/hc/en-us/requests/new

    We appreciate your understanding.


    All the best,
    Kariza

     

    Additional Community resources you might find useful:

     

    • Strollem's avatar
      Strollem
      Binge Watcher
      3 years ago

      To answer your question: No.

      Its pass-the-buck, "not our problem" - or let me look into that for you (circular file section).

      It seems to come and go for no apparent reason to this day.