Forum Discussion

Kbwh1's avatar
Kbwh1
Channel Surfer
11 months ago

Gotham sports app crashes when opening.

Opening the Gotham sports app just crashes and goes to the Home Screen. I’ve removed the channel and re added it. Updated my system. Restarted the device. Still just crashes. 
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
10 months ago

Hi, Community users.

Thanks for keeping this thread active and posted regarding the crashing issue of the Gotham Sports app.

Our team would like to request this since we will be conducting an investigation. Kindly provide the details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Photo or Video referring to the issue.

The details we gather will be significant to our investigation as our team will work on this further on a timely manner.

Best wishes,
Kash

ITECK86's avatar
ITECK86
Reel Rookie
8 months ago

Undoubtedly any wired connections in favor of wireless and it should work. Did for me just now 1-7-25

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, ITECK86 

    Greetings, and welcome to the Roku Community.

    Thanks for sharing with us the fix that you have discovered in resolving the Gotham sports app that crashes when accessing the app. 

    This will help other users who are experiencing the same issue in the Community.

    If there's anything we can do to help, feel free to reach out to us.

    Thanks,
    Kash