Forum Discussion

Richdem's avatar
Richdem
Visitor
7 years ago

Google Photo App Not Working

Hi There,

I have a Roku 3 & Roku Ultra. On both devices the Google Photoview app suddenly stopped working. When I try to open my photo library I get the following error:

HandleGetAlbumlist Code 400 The requested URL returned error 400 Bad Request

I tried posting in the Google Photo forum but was referred here. Does anyone have a fix for this? I miss using both my flat screen TV's as digital picture frames

Hope someone can help

Regards

Richard

8 Replies

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  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    7 years ago
    Yep, looks like there's an issue with the app. I haven't previously used it, so I don't know if it ever worked. I assume it did for you, based on your wording of the problem. Normally, best bet might be to contact Google or the app creator. As no creator is listed in the Channel Store, perhaps Tanner will jump in and offer some guidance. Or, perhaps other users have an idea?
  • marksoucy's avatar
    marksoucy
    Visitor
    7 years ago
    I'm having the exact same issue and within the last 2 days. I also use photoview as a screensaver and I hope they fix it because I've enjoyed it thoroughly.
  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    7 years ago
    Thanks for letting us know what you're seeing. The channel referenced is developed by a third party, and is not published by Google. We've let them know about the issue, and they are working on an update to address it. 

    Please continue to try checking for updates in Settings>System>System update>Check now, or try removing the channel, restarting your device, and adding the channel back once more. 

    We're hoping this should be resolved soon and appreciate your patience in the meantime! 

    Thanks,
    Tanner
    • BigAppleBLRM's avatar
      BigAppleBLRM
      Newbie
      4 years ago

      I'm having the same issue as the other folks here. Photo viewer just started crashing on launch. I have two different roku players and the same issue.

      • Strega's avatar
        Strega
        Roku Guru
        4 years ago

        That app says it was developed by Chris Taylor. This appears to be his website. 

        https://www.photoviewapp.com/

        When I first tried to access that I got "Internal Server Error" but now it's coming up and showing:

        "API Issues on Jan 22, 2022 There's been some reported issues with the site and account linkage. It's being worked on."

        While you're there, he might appreciate it if you visited: " Please consider donating to support this free channel!"

    • DZH's avatar
      DZH
      Newbie
      3 years ago

      As of 8/12/23 we are experiencing the same internal error as others. Unable to connect accounts to the app. Are there any updates on this issue?