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Thebug2816's avatar
Thebug2816
Newbie
3 years ago

Global TV App keeps crashing after a few minutes

Global TV app keeps crashing.  It will stream for a few minutes and then quit.  I’ve removed the app and added it back but that did not help.  It was working fine up until a week ago.  

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello Thebug2816

    Thanks for reaching out here in the Community!

    Does the issue only occur on a specific channel or across other channels installed on your Roku device?

    If you haven't tried it yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know how it goes!


    Regards,
    Karla