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TLRZ's avatar
TLRZ
Reel Rookie
2 years ago
Solved

Fox News Live Not Loading Past 13%

My Roku TV will not load FOX NEWS past 13%. What should I do?

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, tbirdjoel

    Greetings, and welcome here to the Roku Community.

    Thank you for contacting us and bringing to our attention the issue you are facing with the Fox News app. We understand how this affects your streaming experience, and we are here to help you resolve the problem.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Best wishes,
    Kash

  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    It looks like this issue has been resolved for most users.

    This thread is being locked. The information here may no longer be up-to-date.

    If you're still facing issues:

    • Search the Community: Look for other threads that might discuss the same problem.
    • Start a New Thread: Create a new thread to describe your specific issue.

    We're here to help!

    Happy Streaming! 💜

    The Roku Community Team

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  • mmears1's avatar
    mmears1
    Binge Watcher
    2 years ago

    Having the EXACT same issue on all devices. Have removed, reloaded, updated, etc. Roku's answer is to "call Fox News." Great help ..... ugh.  This started a few weeks ago.  Was working perfectly previously.

    • Mwoodson's avatar
      Mwoodson
      Newbie
      2 years ago

      I’m having the same trouble. App times out and will not open. Worked fine before and no problems with all other apps.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Mwoodson,

        Welcome to the Roku Community!

        We understand that you're having issues with Fox News Live not loading Past 13%. We're happy to look into this. We would recommend that you try the following steps:

        • Remove the channel >> Restart the device (Settings > System > System Restart) >> Add channel.
        • Update the channel by highlighting the app and pressing the star button on your remote.

        If the issue is persistent after performing the above steps, please provide us the following details:

        1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Sincerely,
        Janadee

  • madmonkey2020's avatar
    madmonkey2020
    Channel Surfer
    2 years ago

    it just the Fox NEWS app and only for -Live- streaming "Fox news go" or "Fox Business". "Fox weather" and on-demand videos stream no problem within the Fox News app. -- was working well for months prior to today 04.hot wire.

    oh and have tried with two different cable provider authorizations. spectrum & hotwire.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi madmonkey2020,

      Thank you for keeping us posted here in the Roku Community!

      We'll be more than happy to assist you further with this issue that you had with Fox News Live since it was not loading. Please try the troubleshooting steps that RokuJanadeeK provided above.

      If the problem still persists, kindly provide us with the following information below:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

      We look forward to hearing from you soon.

      Thanks,
      John

      • madmonkey2020's avatar
        madmonkey2020
        Channel Surfer
        2 years ago

        Serial number: YW00HH077853

        Device ID: 8N900H077853

        Software version: 12.5.5 • build 4174-22

        channel version: 5.3 build 2024012601

        Tracker ID: 53-169-920

        Model: 6114X - Roku TV

        GC version: 11.4.28