Forum Discussion

bozebart's avatar
bozebart
Channel Surfer
7 months ago
Solved

Everything We Got Subscription (NFR Performances)

What's the hold up? Paid for the subscription last night - was not able to watch the 1st performance. 

What is your estimate time to get access through Cowboy Channel? I hope we do not miss the 2nd performance, too. 

  • Hi bozebart,

    Welcome to the Roku Community!

    We are sorry to hear that you missed the first performance of NFR. No worries, help is here.

    The main performances will take place each evening at 7 PM on The Cowboy Channel, providing an exclusive viewing experience during this exciting ten-day event.

    We hope you find this information helpful.

    Cheers,
    Riamie

  • Thanks for keeping us posted in this thread, bozebart 

    To proceed with your request, we would advise you to reach out to our support team to be assisted further. Kindly follow the steps below to reach out to our specified team that will proceed with your request.

    1, Please visit: support.roku.com
    2. Sign in to your account
    3. Look for the "Agent Support" tab at the bottom right corner of the page
    4. Click "Check support options"
    5. Click Account, Payments & subscriptions

    We hope that this will be sorted out soon.

    Best wishes,
    Kash

8 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi bozebart,

    Welcome to the Roku Community!

    We are sorry to hear that you missed the first performance of NFR. No worries, help is here.

    The main performances will take place each evening at 7 PM on The Cowboy Channel, providing an exclusive viewing experience during this exciting ten-day event.

    We hope you find this information helpful.

    Cheers,
    Riamie

    • bozebart's avatar
      bozebart
      Channel Surfer

      Thank you for your quick response.  So, this is a guarantee we can view the performance beginning tonight?

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator

        Thanks for your response bozebart.

        As we have checked, yes will take place each evening at 7 pm on The Cowboy Channel. However, for clarification and for further details, please contact The Cowboy Channel support directly.

        You may reach them here: The Cowboy Channel | Contact us

        Thanks,
        Riamie