Forum Discussion

cwilli40's avatar
cwilli40
Reel Rookie
5 years ago

ESPN Playback - Connection Errors

Within the last week, my ESPN app has randomly stopped working. When I try to play a live stream, I get the following error:   "Connection Error - We are unable to connect you to the service. Pleas...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

joho

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

joho's avatar
joho
Reel Rookie
4 years ago

Sure thing.  Whenever I launch the ESPN app, I get the same message as above:

"Connection Error - We are unable to connect you to the service. Please verify that you are connected to the internet and try again".

Other apps work fine, my internet connection is fine, and I can connect to ESPN from my laptop, iPad, and phone.  The only thing that doesn't work is the ESPN app on my Roku Premier.  I tried switching to an older Roku I have (not sure which model and I'm not home right now), and got the same result.  I also tried going through a vpn in case my IP was blocked, but same result.  I've also tried deleting and re-installing the app numerous times, to no avail.

It would be awesome to find a solution, as I'm out of ideas.  Let me know if any other info is needed.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    joho

    Thanks for the follow up.

    If the issue remains unresolved, I'd recommend reaching out to ESPN directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the ESPN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

    You can reach them here: https://support.espn.com/hc/en-us
     

    Thanks,
    Danny

    • Tonythedrummer's avatar
      Tonythedrummer
      Newbie
      3 years ago

      I have the same issue happening to me now with ESPN+.   Was anyone able to get their situation resolved?   

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Tonythedrummer,

        Thanks for your first post in the Roku Community!

        We understand you are having difficulties accessing the ESPN+ channel and we will work with you to resolve this issue.

        We recommend starting here to troubleshoot channel issues: Follow these steps in order:

        1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
        2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
        3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

        If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

        Please try doing this and see if it helps with what you're experiencing.


        Best regards,
        Mary