Forum Discussion
Hi rwalterk
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the ESPN Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting ESPN Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna
- This is happening on YouTube TV with ESPN channels, not the ESPN+ app
- I have two older Roku 3 units in my home and they are not having this issue
- I have contacted YouTube TV support as well, and they do not have any useful solutions yet
- The same smart TV that is connected to the problematic Roku Ultra has a built in YouTube TV app, and there is no problem using that app
- Conelic3 years agoReel Rookie
Did you ever find a solution? I’ve been having the exact same issue with both of my Roku Ultras and the YouTube TV app. After I restart my Roku it usually works fine for a bit but always gets pixelated shortly after. Looking at an alternative streaming device.
- RokuNimfa-C3 years agoRetired Moderator
Hi Conelic,
Thanks for posting here in the Roku Community.
We're sorry to hear that you are also seeing this issue on your end. Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Keep us posted on how it goes.
Regards,
Nimfa- jlfurler3 years agoReel Rookie
I've tried all of the suggested solutions multiple times, nothing has offered a permanent solution. I also don't understand why it's only happening with the Streambar. I also have two Roku Streaming Stick 4Ks -- one on a 4K TV and another on a simple 1080p TV -- and both are fine. I thought it might have something to do with the television it's connected to, but that's not the case. Frustrating.
- rwalterk3 years agoChannel Surfer
I found a workaround by changing the Roku screen resolution to 4K/60Hz but no HDR. I previously used 1080P/60Hz with HDR, because that was the highest resolution that my TV would allow at 60Hz with HDR (it's a little older). This stopped the pixelation but now I don't get HDR on my Roku which is too bad.
- Conelic3 years agoReel Rookie
I ended up trying out a Roku Streaming stick 4k and for the past week it's been working great. No pixelation at all on any channels in Youtube TV. I plugged in my Roku Ultra and it's still heavily pixelated, so not sure what it is about the ultra specifically that's causing issues but I'll stick with the Streaming Stick for now.