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rwalterk's avatar
rwalterk
Channel Surfer
3 years ago

ESPN pixelated on YouTube TV, Roku Ultra 4670x

For weeks now any ESPN channel on YouTube TV is pixelated to the point it looks like the Minecraft version. Diagonal lines are very blocky, especially the on screen graphics like the virtual scoreboard.

I have tried the following:

  • Uninstall / reinstall YouTube TV app
  • Adjust Roku resolution to match TV
  • Reset network connection on Roku
  • Restart Roku (fixes it temporarily)

Other notes:

  • All other YouTube TV channels are fine
  • All other streaming apps are fine
  • The built-in YouTube TV app on my 6 year old smart TV does not have this problem with ESPN

 

 

app playback

16 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi rwalterk

    Thanks for reaching out here in the Community!

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    Let us know if there's any difference after.


    All the best,
    Kariza

    • rwalterk's avatar
      rwalterk
      Channel Surfer
      3 years ago

      That's exactly the procedure I followed. And I've restarted the device probably 25 times since this started but it always reoccurs within an hour.

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi  rwalterk

        Thanks for keeping in touch!

        Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the ESPN Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting ESPN Support to report the issue and get help.

        Thank you for your understanding.


        Warm Regards,
        Lianna