Forum Discussion
Hi rwalterk
Thanks for reaching out here in the Community!
Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Let us know if there's any difference after.
All the best,
Kariza
- rwalterk3 years agoChannel Surfer
That's exactly the procedure I followed. And I've restarted the device probably 25 times since this started but it always reoccurs within an hour.
- Anonymous3 years ago
Hi rwalterk
Thanks for keeping in touch!
Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the ESPN Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting ESPN Support to report the issue and get help.
Thank you for your understanding.
Warm Regards,
Lianna- jlfurler3 years agoReel Rookie
I've had the same problem, nothing fixes it. It's only on our Roku devices. We also have an Apple TV 4K and all ESPN channels are fine on YouTube TV on that device. Surprised that Roku and YouTube TV haven't solved it yet.