Forum Discussion

rwalterk's avatar
rwalterk
Channel Surfer
3 years ago

ESPN pixelated on YouTube TV, Roku Ultra 4670x

For weeks now any ESPN channel on YouTube TV is pixelated to the point it looks like the Minecraft version. Diagonal lines are very blocky, especially the on screen graphics like the virtual scoreboa...
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rwalterk's avatar
rwalterk
Channel Surfer
3 years ago

That's exactly the procedure I followed. And I've restarted the device probably 25 times since this started but it always reoccurs within an hour.

Anonymous's avatar
Anonymous
3 years ago

Hi  rwalterk

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the ESPN Plus channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting ESPN Support to report the issue and get help.

Thank you for your understanding.


Warm Regards,
Lianna   

  • jlfurler's avatar
    jlfurler
    Reel Rookie
    3 years ago

    I've had the same problem, nothing fixes it. It's only on our Roku devices. We also have an Apple TV 4K and all ESPN channels are fine on YouTube TV on that device. Surprised that Roku and YouTube TV haven't solved it yet.

    • rwalterk's avatar
      rwalterk
      Channel Surfer
      3 years ago

      I contacted YouTube TV support and the first response was the usual "Uninstall the app, power off Roku, power off Internet modem (lol), reinstall app" but it's the same. After a restart of the Roku it's fine, but if I use Netflix and then go back to YouTube TV, it's the same again. They asked for video samples which I sent today, so I'll see if I get anywhere with them.

      I'm also starting to see it happen with more channels now. I tried to watch sports on Fox and Fox Sports channels and saw it there, as well as PBS and ABC. Others are fine though like CBS, TNT, NBC. 

      It's frustrating.

  • rwalterk's avatar
    rwalterk
    Channel Surfer
    3 years ago
    • This is happening on YouTube TV with ESPN channels, not the ESPN+ app
    • I have two older Roku 3 units in my home and they are not having this issue
    • I have contacted YouTube TV support as well, and they do not have any useful solutions yet
    • The same smart TV that is connected to the problematic Roku Ultra has a built in YouTube TV app, and there is no problem using that app
    • Conelic's avatar
      Conelic
      Reel Rookie
      3 years ago

      Did you ever find a solution? I’ve been having the exact same issue with both of my Roku Ultras and the YouTube TV app. After I restart my Roku it usually works fine for a bit but always gets pixelated shortly after. Looking at an alternative streaming device. 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Conelic, 

        Thanks for posting here in the Roku Community. 

        We're sorry to hear that you are also seeing this issue on your end. Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

        Keep us posted on how it goes. 


        Regards, 
        Nimfa