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alignedbydesign's avatar
alignedbydesign
Channel Surfer
10 months ago
Solved

ESPN app will not activate on Roku

I'm an Xfinity subscriber. My channel pkg includes all the ##ESPN channels. I use Roku to watch TV. A few times a year I want to catch tennis events, which are programmed on ESPN.

As of this year, the ESPN app on Roku WILL NOT ACTIVATE no matter what I try.

I've uninstalled the app, restarted my Roku, reinstalled it...

I've tried it on multiple Roku systems.

When I try to link ESPN app to my TV provider (Xfinity), i get the success message on my browser, but the app on Roku never updates...it never actually links up.

I spend $$$ on my Xfinity bundle, $$$ on Roku, plus I have a Disney+ login. What the **bleep**?! 

Channel content question
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General Question
  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, franklya 

    Greetings, and welcome to the Roku Community.

    We understand your concern regarding the ESPN app activation on your Roku device. 

    Please note that Roku does not manage channel authentication. We recommend contacting the channel provider directly, as Roku only hosts the channel on its platform and lacks direct management control over it.

    We also suggest directly coordinating with the service provider for further information and clarification about channel subscriptions and their offerings. 

    For more information, you can visit ESPN+ Support for further assistance.

    We hope this information helps.

    Thanks,
    Kash

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  • RokuAustin's avatar
    RokuAustin
    Community Manager
    10 months ago
    alignedbydesign wrote:

    I'm an Xfinity subscriber. My channel pkg includes all the ##ESPN channels. I use Roku to watch TV. A few times a year I want to catch tennis events, which are programmed on ESPN.

    As of this year, the ESPN app on Roku WILL NOT ACTIVATE no matter what I try.

    I've uninstalled the app, restarted my Roku, reinstalled it...

    I've tried it on multiple Roku systems.

    When I try to link ESPN app to my TV provider (Xfinity), i get the success message on my browser, but the app on Roku never updates...it never actually links up.

    I spend $$$ on my Xfinity bundle, $$$ on Roku, plus I have a Disney+ login. What the **bleep**?! 

    Hi there! The channel is created by ESPN and the authentication happens on the XFINITY side, you could try reaching out to XFINITY. But XFINITY offers their own channel on Roku where you would be able to access your full cable lineup, have you tried over there? Add XFINITY here. 

    If that doesn't work, try reaching out to XFINITY customer support.

    • alignedbydesign's avatar
      alignedbydesign
      Channel Surfer
      10 months ago

      I already have the Xfinity channel on Roku.

      For ESPN, the app actually offers more programming than the ESPN channels on Xfinity (provided I can link the two services on Roku 😣)

      So your suggestion, while logical, isn't realistically acceptable.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, alignedbydesign.

        Thanks for keeping us posted here in the Roku Community.

        In cases like this, we highly recommend coordinating this with the service providers.

        Please note that Roku doesn't manage channel logins or authentication and that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. 

        Roku simply hosts the channel on the platform and does not have direct management control over it.

        You may reach them here: ESPN+ Support

        We hope you find this information helpful and that it will be sorted out soon so you can start streaming ESPN+ on your Roku.

        Warm regards,
        Carly

  • Docholliday03's avatar
    Docholliday03
    Newbie
    10 months ago

    I have the exact same issue and have went through the same process as you. The messed up thing is if you look at the top left of the screen it says “ESPN xfinity” as if it recognizes the provider is logged in. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, Docholliday03!

      Thanks for reaching out. We'd be happy to help you access the ESPN app on your Roku. 

      Kindly refer to @RokuAustin's post above for more information on how to access the ESPN App on your Roku. 

      Feel free to respond if you need further clarification and assistance.

      Regards,
      Carly

      • alignedbydesign's avatar
        alignedbydesign
        Channel Surfer
        10 months ago

        Thanks Carly.

        Already saw that post.

        Nothing mentioned there resolved my issue. 

        Still unable to get the app to link up. 

    • Anonymous's avatar
      Anonymous
      10 months ago

      I don't gave Xfinity. I have an ESPN+ subscription and I'm having the same issue. Espn starts and then goes back to the home screen.

      • comingsaint's avatar
        comingsaint
        Newbie
        10 months ago

        had the same issue. It finally worked when I tried signing in using a private web browser. Don’t know why that logged me in.

  • daisy3512's avatar
    daisy3512
    Newbie
    2 years ago

    I have Roku built into my TCL TV.  I have Disney plus, Hulu and ESPN+ billted together on Hulu.  I can pull up on my laptop ESPN+ .  It is not by going through a app.  I was able to sign into ESPN and was able to get into ESPN+.    I tried signing into ESPN on Roku and it will not recognize my password.  This Sr. Citizen doesn't know what to do.  I feel like disconnecting the whole service since I cannot get on my TV.  Any help will be appreciated. 

    • andyross's avatar
      andyross
      Roku Guru
      2 years ago

      As far as I know, you do use the regular ESPN app. It just limits what you can watch. I just double-checked, and it shows my Disney/Hulu/ESPN+ Trio under subscriptions in the app.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        andyrossis correct.   There is no separate ESPN+ app.  ESPN+ content is added to the standard ESPN app and marked as ESPN+. Unless you have an active ESPN+ subscription you can see the content is there but you can't view it.