Disney+ makes me log in fresh every time
I recently re-subscribed to my Disney+ account directly via Disney+ (has never been through Roku account). No ads version, month to month, Disney+ only. My old log in works, and on my iPhone, it saves my log in. On Roku, however, I have to input my Disney+ associated email and then input a six digit code sent to that email every single time. I never had to go through all this before, but formerly I had an annual no ads sub, so not sure if that makes any difference?
I've tried logging out of all devices (only two logged in at any time), deleting and reinstalling channel on Roku, checking for updates.
Only faster and slightly less hassle method I have found is to open a video in Disney+ app on my iPhone and then cast to my Roku, but would be nice if Roku (or Disney+ channel - not sure exactly which is culprit here) would save my log in.
Are these my only two options? Log in each time, or cast from phone?
Thank you for posting here in the Roku Community, gnonny11!
We appreciate you reporting the login issues you've been experiencing with the Disney Plus channel on your Roku. We'd be happy to further assist you with this.
Since you've mentioned removing and reinstalling the channel, have you also performed a system reboot between those steps? We need to ensure that the steps of removing the channel, performing a system reboot, and reinstalling it have been done precisely to work.
If the issue persists, we highly recommend contacting the channel provider themselves and letting them know about the issues you've encountered within their channel. They are the ones who provided, maintained, and updated their channel on the Roku streaming platform.
You may reach them here: Disney Plus Support
We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.
Best regards,
Carly
