Forum Discussion

Do-Not-Screw-Me's avatar
Do-Not-Screw-Me
Channel Surfer
3 months ago
Solved

Disney Keeps Charging Me...

Cancelled my subscription.  Disney kept charging me.  Cancelled my Disney account and Hulu Account, Disney kept charging me.  Cancelled my credit card - Disney finally stopped charging me. Updated m...
app subscription
  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi there! Do-Not-Screw-Me 

    We understand that your Disney+ subscription is causing trouble. Additionally, with Strega2  mentioned, we strongly recommend you contact Disney support to locate your account, cancel the subscription, and dispute these charges. Here's their support website for your convenience. 

    Roku Community Team

Strega2's avatar
Strega2
Roku Guru
3 months ago

Your post said: "A chrge or hold for $3.23 on July 02, 2025 was placed on your Quicksilver Credit Card at Roku for Disney Electr."

Thoughts:

That says it's from Roku, not Disney.  (..Roku for...)

It's probably worth finding out whether it's a hold or charge.

$3.23 doesn't sound like a subscription to anything.  It sounds like a charge for watching one movie or show (Perhaps a $2.99 show with an 8% tax.)  This might have been a Disney show watched via some other app on Roku.

Do-Not-Screw-Me's avatar
Do-Not-Screw-Me
Channel Surfer
3 months ago

I was on a Disney trial of $2.99 for three months.  I decided I did not want to pay for something AND have commercials, so I cancelled my subscription.

  • Amccray's avatar
    Amccray
    Newbie
    4 hours ago

    Was this ever resolved for you? As i am in the same boat with Disney and Roku. Disney says i do not have an active subscription and i keep getting a charge via Roku- i have two tickets open with Roku and multiple charges. Roku deleted my credit card info but I am worried if i ever want to order anything through Roku again i will suffer the same fate as you