Forum Discussion

Do-Not-Screw-Me's avatar
Do-Not-Screw-Me
Channel Surfer
3 months ago
Solved

Disney Keeps Charging Me...

Cancelled my subscription.  Disney kept charging me.  Cancelled my Disney account and Hulu Account, Disney kept charging me.  Cancelled my credit card - Disney finally stopped charging me. Updated m...
app subscription
  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi there! Do-Not-Screw-Me 

    We understand that your Disney+ subscription is causing trouble. Additionally, with Strega2  mentioned, we strongly recommend you contact Disney support to locate your account, cancel the subscription, and dispute these charges. Here's their support website for your convenience. 

    Roku Community Team

Do-Not-Screw-Me's avatar
Do-Not-Screw-Me
Channel Surfer
3 months ago

To add insult to injury, I thought "Since they're charging me for another month, I should see what's on and log back into Disney..." 

BUT!!! even thought they've charged me AGAIN  ("A chrge or hold for $3.23 on July 02, 2025 was placed on your Quicksilver Credit Card at Roku for Disney Electr.")...

I STILL CAN'T LOG IN TO DISNEY!!! 

THEY'RE TELLING ME I HAVE TO RESUBSCRIBE!!!

This would be funny if it wasn't so jacked up.

JWS9518's avatar
JWS9518
Roku Guru
3 months ago

It is possible that your computer and/or email/passwords have been compromised.  I would suggest changing your passwords on your email accounts, maybe even your wi-fi password and set up a pin on your Roku, so purchases cannot be made.