Forum Discussion

Do-Not-Screw-Me's avatar
Do-Not-Screw-Me
Channel Surfer
3 months ago
Solved

Disney Keeps Charging Me...

Cancelled my subscription.  Disney kept charging me.  Cancelled my Disney account and Hulu Account, Disney kept charging me.  Cancelled my credit card - Disney finally stopped charging me. Updated m...
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  • RokuHaz-M's avatar
    RokuHaz-M
    3 months ago

    Hi there! Do-Not-Screw-Me 

    We understand that your Disney+ subscription is causing trouble. Additionally, with Strega2  mentioned, we strongly recommend you contact Disney support to locate your account, cancel the subscription, and dispute these charges. Here's their support website for your convenience. 

    Roku Community Team

Strega2's avatar
Strega2
Roku Guru
3 months ago

A few thoughts:  Roku accounts don't need a payment method. You can still set up premium subscriptions directly with the content companies and watch them on Roku.

Have you ever given/thrown a Roku away?  Or helped a relative/friend by setting up their Roku on your account?  I'm thinking there may be more Rokus on your account than you realize.  I would check in your Roku account for any unrecognized Roku devices and delete them.

  • Do-Not-Screw-Me's avatar
    Do-Not-Screw-Me
    Channel Surfer
    3 months ago

    Nope, just one Roku.  Always been that way.

    Roku is definitely currently and immediately sending Disney my updated credit card info.  How do I know this?  Because I generated a new, virtual card number just for Roku, entered it, and less than 24 hours later, Disney charged me  on that new card.

    This happened after a month ago I tried to cancel Disney for two days.  Roku said I had to contact Disney directly to cancel (even though I signed up through Roku).  Disney said I had to contact Hulu to cancel,  Hulu said I had to contact Disney to cancel.  And so on.  It was fun.

    But - I HAVE NO Hulu account - never have.  Disney said I did not have an account (even though I did), so I just closed my Disney account, thinking that would solve it.  Nope, on the renewal date, I was charged again.  This is when I cancelled the virtual credit card from Hulu.

    2 days ago I wanted to add another channel for a $.99 two-month trial, so I generated a new virtual card number for Roku and added the new channel.  About 10 hours later Disney charged me.

    If Disney says I don't exist, how is this happening?  And, if Roku is consistently sending my updated credit card to Disney, I should be able to tell Roku to stop, yes?  Why can't I?

    Like I said, severely jacked up.