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Littlecorrado26's avatar
Littlecorrado26
Newbie
3 years ago

Defiance S3 E1 In the wrong Order

Defiance TV Show Season 3 Episode 1 is posted in 2 parts on the Roku Channel. Is Roku aware they posted part 2 as part 1? They put part 1 as 43 mins and posted it as part 2, and they put part 2 as 1hr 20 mins and posted it as part 1. By posting part 2 as part 1, they revealed and spoiled two deaths to very important characters that had technically not happened yet by putting it in the recap in the beginning as if it had already happened VERY DISAPPOINTING!!

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22 Replies

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  • Tinyrick's avatar
    Tinyrick
    Newbie
    3 years ago

    Still don’t have it right. Please fix the error on season 3 episode  1 and 2. It’s been a month and a half now. 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Tinyrick, 

      Thanks for reaching out to the Roku Community.

      We need more information in order to better assist you with your concerns. To clarify, you experience the issue when streaming the TV show through The Roku Channel. Is that correct? Send us as well the details required below:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Steps to reproduce the issue you are seeing

      With more details, we will be able to assist you further.


      Regards,
      Nimfa

      • NilDevNull's avatar
        NilDevNull
        Binge Watcher
        3 years ago

        This isn't a problem with the channel, but with how the back-end streaming service ordered the episodes.

        Currently, what is listed as Episode 1 for Season 3 of Defiance is actually Episode 2... and the currently listed Episode 2 is actually Episode 1. It has already been pointed out that they are in the WRONG ORDER.

        NOT an issue with the channel app, but with the service itself so asking for specifics about the channel installed is irrelevant to potentially fixing it.

  • Ttheragood's avatar
    Ttheragood
    Newbie
    3 years ago

    There are 2 episodes listed as episode 1 then it goes to episode 3. There is no episode 2 listed at all. I read the comments, saying that they're out of order but there is no episode 2. When I click on the 2nd episode 1, it still comes up as episode 1. I click on episode 3, it comes up as episode 3. There is no 2.

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Thanks for sharing the experience you've had with this issue, Ttheragood.

      We value your insight and truly apologize for any inconvenience this may have caused. Please be informed that our appropriate Roku team is eager to take immediate action. Rest assured that the show mentioned with the episode discrepancy has already been noted and forwarded to them for review.

      We appreciate your patience as our team carefully examines this problem. Let us know if you need any other assistance besides this.

      Sincerely,
      Janadee

    • JohnHartshorn's avatar
      JohnHartshorn
      Binge Watcher
      3 years ago

      There actually both episode 2.  Episode 1 is what is missing. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        3 years ago

        Thanks for clarifying, JohnHartshorn.

        We'll add this information to our note as we forward it to the appropriate team for review. We sincerely appreciate your patience and understanding while our team looks into this one.

        If you happen to observe other content discrepancies or other issues with your device, please inform us right away, and we'll do our best to assist.

        All the best,
        Janadee