Forum Discussion

Jessjugglingall's avatar
Jessjugglingall
Reel Rookie
2 years ago
Solved

CW app not remembering watch history

This has been my issue too. I did the above including the “settings restart” and it still says “looks like you haven’t watched anything yet” in the “continue watching section. #CW

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, SilentSolemnity Jessjugglingall

    Thanks for posting here in the Roku Community.

    We acknowledge that you've had an issue with The CW on Roku. Checking this information, we see that this is a channel design flaw that the channel provider can address. We recommend reaching out to them and inquiring further regarding this so a workaround can be provided and action will be taken to resolve this.

    Kindly refer to their support website at CW Support - The CW

    We hope for your understanding, and if there's anything we can do to assist, feel free to reach out.

    Best wishes,
    Kash

5 Replies

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    The CW app is useless. It has no user accounts, so every device is unique as far as it's concerned. The developer is "The CW Network" according to the channel store. It's up to them to fix the app.

    • MaleusDavo88's avatar
      MaleusDavo88
      Channel Surfer
      2 years ago

      How to reach out to the app developers. I think this is a Roku problem. The issue happens with MAX, Prime and Apple TV+.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Jessjugglingall,

    Welcome aboard here in the Roku Community!

    Thank you for reaching out to us regarding the CW app. We are delighted to be of assistance to you.

    • Is this the first time you have experienced this issue?
    • Is the issue happening on all contents/channels or is this isolated to 1 content/channel?

    We recommend performing the below steps and see if you can resolve the issue:

    1. Remove the channel from the Roku device

    2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power

    3. Re-add the channel back to the Roku device

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

    • Jessjugglingall's avatar
      Jessjugglingall
      Reel Rookie
      2 years ago

      Good morning. Yep. I did all of that before making the thread. Thank you for checking in. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, SilentSolemnity Jessjugglingall

        Thanks for posting here in the Roku Community.

        We acknowledge that you've had an issue with The CW on Roku. Checking this information, we see that this is a channel design flaw that the channel provider can address. We recommend reaching out to them and inquiring further regarding this so a workaround can be provided and action will be taken to resolve this.

        Kindly refer to their support website at CW Support - The CW

        We hope for your understanding, and if there's anything we can do to assist, feel free to reach out.

        Best wishes,
        Kash