Forum Discussion

ntulley's avatar
ntulley
Newbie
6 years ago
Solved

Crashing and going back to Roku screen

Since an update, I think, last night. No matter what channel I am on, Roku will randomly crash and go back to the Roku screen. It will remain on this screen until I turn off my TB for a few minutes. Then I can finally get back to the home screen. This happens several times since last night.
crashing back to home screen
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago
    Hi there

    Thanks for reaching out. Please follow the steps outlined here to help update your device:
    https://support.roku.com/article/115012351368

    This should help get things back on track. Please let us know if you are still encountering an issue after performing a system update.

    Thanks,
    Tanner
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    Hi everyone,

    Thanks for the posts.

    We believe that this issue will be resolved in a future update.


    Thanks,
    Danny

  • Kristiburkett's avatar
    Kristiburkett
    Newbie
    4 years ago

    I fixed mine by plugging it directly into the wall. It was previously plugged into a six pack type of plug. It's been working fine since then. 

    • DenKay's avatar
      DenKay
      Binge Watcher
      3 years ago

      Yeah it seems like they’re fairly finicky with power source.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        DenKay

        Thanks for the reply.

        I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza

  • Whit1018ad's avatar
    Whit1018ad
    Newbie
    6 years ago
    Have you purchased the new pokemon games for nintendo switch by chance? Apparently there's a signal issue that it affecting roku players unless the game is played in airplane mode
    • AvelinaFaber909's avatar
      AvelinaFaber909
      Newbie
      6 years ago
      This is happening with mine too. I don’t own a switch but from what I’m seeing, the game is sending out signals and the TVs are picking up the signals. Since the tv isn’t meant to pick up the signal and doesn’t know what to do with it, it crashes
      • RokuTannerD's avatar
        RokuTannerD
        Retired Moderator
        6 years ago
        Hi there

        Thanks for reaching out. Please follow the steps outlined here to help update your device:
        https://support.roku.com/article/115012351368

        This should help get things back on track. Please let us know if you are still encountering an issue after performing a system update.

        Thanks,
        Tanner
  • BillV4848's avatar
    BillV4848
    Reel Rookie
    5 years ago

    I had the same problem and found a fix. I just checked it just now to see if it worked or not and it did. Go to Settings, then System, then Control other devices and UNCHECK 1-touch play. For some reason this does it. I have a Smart Soundbar connected to a dumb LG TV. Hope this helps.

  • stillwaters21's avatar
    stillwaters21
    Newbie
    4 years ago

    One thing that worked for me (factory reset wasn’t an option) was just bringing the TV near the router. I did that originally with the intent of setting up a hard connection, but physical proximity seems to have worked. 2 months later and no issues. 

  • ChrisP5's avatar
    ChrisP5
    Reel Rookie
    2 years ago

    My Roku Stick crashes every time I try to open Netflix.  In addition it crashes on multiple shows in Britbox.

    Roku is full patched.