I can confirm that Max was updated on my roku device to version 54.1 Build 1, and I'm happy to report the Continue Watching function looks to be working normally.
Let MAX know by going to this link. I'm tired of this. As of 6/8 Thursday it's STILL not working. To me that is lazy tech people not fixing a problem that is going on 3 weeks now. That's not how you run a streaming company as far as I'm concerned. They ARE very well aware of this issue also(by the way) Max | Feedback
I have mutliple shows that simply will not stream. When you hit
"play", there is a message4 after a moment that says "Something went wrong" and gives you an incident # to provide tech support.
I've now had 4 or 5 different sessions with tech support and they go through the "update app (it is UTD), the uninstall/reinstall app (no difference) then reboot Roku, router and modem (no difference). I have provided the incident # but no one seemed to care.
Finally,1 week ago someone in support just admitted, "Oh yeah. We know it doesn't work." Seriously? As of today (6/9) , it STILL is not working for multiple different shows. There is absolutely no excuse for this when the HBO app worked fine. Of course, we should be complaining to Max and not Roku but I got tired of not seeing anything about this on MAx support site so thought I'd check the Roku site and, clearly, I am not the only one having this issue. It appears Max just doesn't care, though.
I might try a workaround this evening by using the Max app on my iPhone and then casting it to the Roku. I've never tried that before but perhaps it will work?
