Forum Discussion

marynmd's avatar
marynmd
Reel Rookie
3 years ago

Content on the Roku Channel Will Not Play

I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
FGT61's avatar
FGT61
Newbie
3 years ago

Works on Desktop but not any of my home ROKU devices. Very frustrating! Tried all of the suggested "fixes" and no change. Second time this happened in last two months. 

Anonymous's avatar
Anonymous
3 years ago

FGT61 

This used to happen to me occasionally. I'd go to play something and it bounce back out to the show's page. I changed my DSN servers to Cloudflare's (1.1.1.1 and 1.0.0.1). Since then no problems. There are many free public DNS servers. I found some at:

https://www.lifewire.com/free-and-public-dns-servers-2626062

You can try any of these, if you like and see what happens. There's even some instructions for doing it, if you are not sure. Who knows? might help you also.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for the posts regarding issues playing content on The Roku Channel.

    If you have recently provided us with your device information, we have passed it along to the appropriate Roku team to investigate further.

    Your patience and understanding in the meantime is much appreciated.


    Thanks,
    Danny

    • JESSICATHEBABE's avatar
      JESSICATHEBABE
      Binge Watcher
      3 years ago

      Danny - 

      My ROKU stopped working for SEVEN weeks.  Came back and worked for a week. And then stopped again and hasn't worked for over another week now.

      Nobody will answer my posts on here, nobody will answer my messages.

      All three of our ROKU TVs were purchased partially because of the ROKU app/channel. Now it doesn't work on any of our three TVS. One that is in a complete different house than our two main ones. 

      How can it go from working....to not working....to working....to not working?

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        3 years ago

        Hi Community users,

        Thanks for the posts regarding channel playback issues when accessing The Roku Channel.

        Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

        If you have not already, can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing / behavior that you see with the channel
        • What is your ISP (internet service provider)?
        • Where are you located?

        Once we have this information, we will pass it along to the appropriate Roku team for further investigation.

        In the meantime, your patience and understanding are much appreciated.  

        Thanks,

        Anjelie