Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Forum Discussion
The Roku channel will not play the selected movie/show. When I select the show I’d like to watch and press the play button, the screen flashes black and then comes back to the previous screen. All other apps work (Netlix, Max, Prime, etc). I see that this issue has been reported in the recent past and Roku says it’s fixed, but apparently it is an issue again.
I use a Roku Ultra. The Roku channel worked fine on Monday and then did not work on Tuesday.
We are having exact same issue. Is there a fix?
Not that I’m aware of. I was on with Roku technical support for 90 minutes troubleshooting last night and they couldn’t help.
Thanks for the posts regarding channel playback issues when accessing The Roku Channel.
Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
If you have not already, can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- What version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing / behavior that you see with the channel
- Who is your ISP (internet service provider)?
- Where are you located?
Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding are much appreciated.
Thanks,
Arjiemar
Let's be real here. You guys at Roku are doing nothing to fix this. IT'S BEEN GOING ON FOR 3 YEARS FOR SOME PEOPLE AND YOU KEEP GIVING THE SAME LAME ASS COPY PASTE EXCUSES.
Shove it Roku.
Mine stopped working for over 7 weeks. Then worked for a week. And now has stopped working again.
Very frustrating.
Same Problem. Tried device reset, channel removal, updated everything and nothing works.
