Content on the Roku Channel Will Not Play
I have been having the same problem and I( find roku's lack of response irritating. They try to shift the blame back onto you. I had one email saying to provide them with certain information which I ...
Forum Discussion
If it were a DNS issue, all services would be failing as well.
maybe, maybe not. A different DNS server might give you a different route. It's really tough to say. In my 20+ years I've seen a few similar situations. Some things you could get to some not. Changed DNS and it fixed it. Granted does not happen often but, not impossible.
I've been operating a high speed wireless network for 14 years, not to mention years of networking services.
In all my time I have come to see that either DNS works or DNS doesn't work, when Name Servers fail, everything fails.
I strongly disagree that this is a DNS issue on the client-side, if it is a DNS issue at all, it is internal of the Roku network ... a setting was changed or altered otherwise all of the complaints in this thread would state broad spectrum failure from all providers not just Roku.
Hi Community users,
Thanks for the posts regarding the issue you are experiencing with The Roku Channel not playing content.
Please be aware that we are currently investigating the issue to find the root cause. In the meantime, can you please provide us with your ISP (internet service provider) as well as the make and model of your router so we can pass it along to the appropriate Roku team to look into further.
Thanks,
DannyYou're back to make us all jump through the hoops that we have already jumped through Danny!?
I have already provided all of my device information and as such, Roku support should have properly noted this!
And just how would everyone's ISP come into play, this is a Roku issue, enough game playing!
Danny....this is the same thing we heard last week and I also provided all the info requested! Guess we are all just complaining to the Roku Robot with no solution or answers.
Danny,
I online chatted with tech support for over an hour last Friday.
I went through all the steps with them (which I had already done on all three TV’s numerous times).
I also gave them all the device/internet info from all devices.
I think most of us who are expressing frustration here have done similarly.
It’s time to move on to a better solution please.
I just now had my ISP assign a static IP address (for more money) to my internet account. I was behind a CGNAT (Carrier Grade NAT) and I couldn't port-forward to my home network (unless I used a VPN), so I wanted to do this anyway, but switching to static IP HAS FIXED the issue for me. I can now stream all "The Roku Channel" content after 6+ days if not being able to. I suspect those with the issue are behind a secondary NAT.
Hi Danny, Thank you for getting back to us all,
We are having problems on ALL of our TVs with the 'Roku Channel', and every TV is a different brand, so it's nothing to do with the TV itself. Also, I am NOT having problems viewing the 'Roku Channel' on my laptop which is using the SAME Wifi, router and modem as my TVs. It has to be something on the Roku end. It has to be somewhere within the 'loading' of the program to the roku channel. It just keeps refreshing over and over to the same screen. Never does actually load the show we click on.
The other possibility is that each TV has a Roku Stick (only 6 months old) and possibly you all did an update/upgrade of some sort that doesn't sinc with anyone's sticks. My laptop that works with the roku channel does not use a Roku Stick. BUT, these sticks worked fine for the 6 months I have had them. Something happened literally overnight. One day the Roku channel worked fine, the next day not. Can you go back to a 'system restore' from a couple of weeks ago? It all worked fine then?
Problem, the show never will open up or stream/play. It is doing this with all shows on the 'Roku Channel' though. We did try 'system restart', and rebooting the modem, and rebooting the router, and deleting the 'roku channel' app and reinstalling it. And we tried it using all of these steps at one time, and/or some of these steps at different times. None of them worked. Still refreshes to the same screen, and not actually loading. MANY people are reporting having the same problem and we all have different ISPs, TVs, etc,
We just tried on our TV with the Roku channel and it seems to work!
