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siamhie's avatar
siamhie
Streaming Star
2 years ago

Commercials freeze when watching television shows on the Roku channel

When I'm watching a show the first commercial plays fine but every commercial afterwards freeze. I can still hear the audio playing but the screen has frozen. I then have to press the play button t...
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siamhie's avatar
siamhie
Streaming Star
2 years ago

RokuArjiemar  Here is my tracker information.

 

Model: 4800X - Roku Ultra
Serial number: X010003HE65X (S02A213HE65X)
Software version: 12.5.0 build 4178-C2
GC version: 10.4.37
Timestamp: 2023-12-11T06:32:35Z
issue ID 5X-495-752

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for providing us with the requested details, siamhie.

Rest assured that this has already been forwarded to the appropriate Roku team for further review. 

If there's anything else we can be of assistance with, please don't hesitate to let us know.

Best regards,
Carly