Forum Discussion

dragonboots2005's avatar
dragonboots2005
Roku Guru
3 years ago

"Coach" on Roku channel issue

Has anyone noticed picture quality issues with 'Coach' on the Roku channel?  I mean really really bad and unwatchable like, for example, if it was on 244p and no loading up to 480p or 720p(as an exam...
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi gernb,

A warm welcome to the Roku Community!

We would be more than glad to take a closer look at the issue you've encountered. Could you please tell us more information about it? Also, what channel/s is affected, and what specific show are you trying to access?

With more detailed information, we'll be able to assist you further.

All the best,
Kash

gernb's avatar
gernb
Channel Surfer
3 years ago

all 3 shows (bewitched, i dream of jeannie & that girl) have pixelation issue(s) -just like mentioned here ofr "coach" tv show- on the roku channel.

when viewed on other streaming services -like freevee & tubi- stream crystal-clear / pixelation free.

every "fix" mentioned, fails to correct the issue(s) w/ these 4 shows on the roku channel so it's definitely w/ the roku channel or the source provding it to the roku channel or both.

  • gernb's avatar
    gernb
    Channel Surfer
    3 years ago

    also... the issue(s) appear to have began about a week ago or so

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi gernb,

    Thanks for keeping us posted!

    We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • What version/build is The Roku Channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing.

    Once we have this information, we'll be able to pass it along to the appropriate Roku team.

    All the best,
    Kash

  • gernb's avatar
    gernb
    Channel Surfer
    3 years ago

    i sincerely appreciate your tending to this matter.

    2 affected tv's

    (#1.)  device id = J4992D740700    |    S/N = YN00DM740700    |    TCL Model = 55S425    |    Hdwe ID = 7131X    |    software = 12.0.0  --  Build 4182-30    |    roku channel version = 9.3.10  GC9.4.521

    NOTE:   i tried your, "Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)"

    but it failed to work on both tv's.  as soon as i hit the "home" button (no matter how rapid) it automatically returns to the roku channel home menu

    (#2.)  model = 3810X  roku streaming stick+    |    S/N = YH00D5715678    |    Software = 12.0.0  --  Build 4184-50    |    device id = 21308D715678    |    roku channel = version 9.3  -- build 10

    also of note:  all seasons of "coach" are blurry/fuzzy/pixelated EXCEPT for season 9
    bewitched tv show: season 1 & 2 are bad but seasons 5 - 8 are ok; however... all seasons of bewitched on freevee are perfect
    i dream of jeannie tv show:  season 1 is bad but seasons 2 & 3 are ok.
    that girl tv show:  all seasons 1 - 5 are bad on roku channel but are perfect on both filmrise & plex