Cineplexstore app will not advance beyond the startup page, just sits there frozen. Would doing a complete Roku reset solve this? I've checked for system updates.
Usually, you can select any app, and then press *, to see a menu which lets you remove it. (Unless you have subscribed to it via Roku - which most here would not recommend. In that case "manage subscription" replaces remove.)
This happens repeatedly to me too. It sits there frozen, with the logo, and I have to go back. But when I uninstall the app, re-install cineplex, and log in - then it works. No, I did not need updates; there hasn't been an update to the app in a long time.
The real problem is - WHY DOES THIS KEEP HAPPENING? It works once, a single time after logging in. Then when the Roku TV is turned off and I start again some time - the cineplex app freezes again if I try to load it a second time. Now I have to do the cumbersome process of deleting the app, reinstalling, and logging in again. This doesn't happen to Disney+, or Netflix, or Amazon Prime, or literally any other app - it's only Cineplex that doesn't start a 2nd time after install.
I find it hard to believe a bug of this severity has been overlooked for so long. I'd be suspicious that Roku is deliberately ignoring this because they have their own movie/tv show rental system configured, and it's convenient to just have a competitor app sabotaged like this. This is the 12-15th time I've had to reinstall the cineplex app to get it to work over the last 2+ years, and can't believe this hasn't been found before or addressed yet.
RonnieDobbs I think the fact that you've mentioned that "literally any other app" doesn't have the problem, points to an issue in the app with the problem much more than any Roku plan to sabotage non-Roku-brand apps.
Welcome, and thanks for posting here in the Roku Community, RonnieDobbs!
We understand you're experiencing playback issues with Cineplex, and we're here to assist.
If you are experiencing difficulties specifically with this application, we strongly recommend contacting the Cineplex support team. They are responsible for overseeing and managing all aspects of the app, and they will be able to provide you with a thorough review and assistance tailored to your issue.
We hope everything will be sorted out for you soon.
All the best,
Emman
Yes it's been happening to me for about a year.
So frustrating.
Canada / Roku stick.
Hi aleighcat,
Welcome to the Roku Community!
We understand that you are having an issue with the Cineplexstore channel on your Roku device/TV. We would like to take a closer look into this matter.
Please provide us with the following:
If you have another Roku device, we suggest you try playing the Cineplexstore channel and see if the same issue occurs.
We look forward to your response.
Cheers,
Riamie
First, try removing the app, restart your Roku device (don't skip this step) and then add the app again.
Are you in Canada and did you create your Roku account there?
Happened to me today. I had to go to home screen to delete it. Not the app store. Now I cant remember my pw 😅it's telling me my email account dosent exist.
Hi SamIamleo,
It looks like you've forgotten your Cineplexstore app password. Please contact the app provider for help with recovery.
Roku Community Team
