Forum Discussion

Mbenji's avatar
Mbenji
Reel Rookie
2 years ago
Solved

Cineplexstore App Problem

Cineplexstore app will not advance beyond the startup page, just sits there frozen. Would doing a complete Roku reset solve this? I've checked for system updates.
app playback
  • Strega2's avatar
    Strega2
    2 years ago

    Usually, you can select any app, and then press *, to see a menu which lets you remove it.  (Unless you have subscribed to it via Roku - which most here would not recommend.  In that case "manage subscription" replaces remove.)

renojim's avatar
renojim
Community Streaming Expert
2 years ago

First, try removing the app, restart your Roku device (don't skip this step) and then add the app again.

Are you in Canada and did you create your Roku account there?

  • Mbenji's avatar
    Mbenji
    Reel Rookie
    2 years ago

    I've tried to find a way to delete the app unsuccessfully. My device is an Amazon TCL Roku TV. I've searched the menus attempting to find a way to delete the app or any app and I haven't found that option (yet?).

    • Mbenji's avatar
      Mbenji
      Reel Rookie
      2 years ago

      Yes, I am Canadian.

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago

        Usually, you can select any app, and then press *, to see a menu which lets you remove it.  (Unless you have subscribed to it via Roku - which most here would not recommend.  In that case "manage subscription" replaces remove.)