Welcome, and thank you for posting here in the Roku Community, Longtimeuser1!
Thank you for sharing this with us. Rest assured that we will look closely at the closed captions on Hulu for review.
Before proceeding, could you please confirm if this is happening inside the standalone Hulu app or via The Roku Channel? It would also be great if you could provide us with a short video clip of it happening for reference. To send the video, you may download it on Google Drive and share the link to it.
We'll be looking forward to your response.
Warm regards,
Carly
Grrr this forum is annoying. The fact that I already typed my response but it’s gone because I had to login AGAIN & then have a code sent to my email AGAIN because god forbid someone hack into my Roku community account. I think this is how you stop people from complaining about Hulu & Roku & the terrible problems with closed captions never working. We pay for this! Some of us need to have CC’s to watch tv. Please get it fixed
Hi, Myeamans.
Greetings from the Roku Community!
Thanks for letting us know about this. We'd like to help you contact the right support for closed captioning issues you're currently experiencing within the Hulu app.
Since this is an isolated case involving the Hulu app exclusively, we strongly advise that you directly coordinate this with their Support team for further assistance and clarification. You may reach them here: Hulu Support | Contact Us
Although you can modify and change your closed captioning feature directly on your Roku Settings, this is only applicable inside The Roku Channel as each app on the Roku streaming platform has its own features that can only be changed inside their app.
Furthermore, rest assured that we'll raise the issues you've faced when trying to log into your Community account to Roku's respective team for review.
Best regards,
Carly
It’s not just a Hulu issue though considering it only happens on a Roku tv. My Hulu app works fine on me other tv & my phone & my computer & my tablet as well. But it does not work on my Roku tv so how exactly do you say it is a “Hulu only” issue? This has been happening for literally MONTHS! And neither Hulu or Roku has done a thing about it. Why is that?
Hi, Myeamans.
Thanks for sharing your input.
Please be informed that they are also the ones who manage their app on the Roku streaming platform, which has a different running operating system than on websites and other streaming platforms.
We highly suggest coordinating this with them for further clarification and assistance.
Regards,
Carly
