Forum Discussion

devin1229's avatar
devin1229
Reel Rookie
2 years ago

Can't Sign into Spectrum TV

Spectrum says this is a Roku issue.

I have a Roku Express and am trying to sign into the Spectrum TV app. Every time I enter my userid and password the app says that my credentials are incorrect or I get an error RLI-9000 when opening the app. I've tried uninstalling and reinstalling the app and then doing a Roku system restart and nothing works.

3 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago
    devin1229 wrote:

    I've tried uninstalling and reinstalling the app and then doing a Roku system restart and nothing works.

    Try it in this order:

    Uninstall channel

    Restart Roku to clear its memory.  Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System". 

    Reinstall channel

    cache.