Forum Discussion

devin1229's avatar
devin1229
Reel Rookie
2 years ago

Can't Sign into Spectrum TV

Spectrum says this is a Roku issue. I have a Roku Express and am trying to sign into the Spectrum TV app. Every time I enter my userid and password the app says that my credentials are incorrect or ...
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago
devin1229 wrote:

I've tried uninstalling and reinstalling the app and then doing a Roku system restart and nothing works.

Try it in this order:

Uninstall channel

Restart Roku to clear its memory.  Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System". 

Reinstall channel

cache. 

  • devin1229's avatar
    devin1229
    Reel Rookie
    2 years ago

    I've done this multiple times.

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      devin1229, restart all of your Spectrum equipment - gateway/modem/router.