Forum Discussion

Mimi13's avatar
Mimi13
Newbie
2 years ago
Solved

Cannot login to Pure Flix

I already have a Pure Flix account when I try to add it to my channel guide the only option is to sign up. There is no way to log in. I tried from my phone and cannot get it to upload to my TV

i have a RoKu TV

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Mimi13,

    A warm welcome here in the Roku Community!

    We appreciate you reaching out about this. I did try this on our end, and we are able to see the sign-in and sign-out options to proceed. We would recommend trying reinstalling the channel once again and see if that works.

    See for more information here: Pure Flix.

    Let us know if that works!

    Thanks,
    Rey

5 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Mimi13,

    A warm welcome here in the Roku Community!

    We appreciate you reaching out about this. I did try this on our end, and we are able to see the sign-in and sign-out options to proceed. We would recommend trying reinstalling the channel once again and see if that works.

    See for more information here: Pure Flix.

    Let us know if that works!

    Thanks,
    Rey

  • lztv's avatar
    lztv
    Newbie
    9 months ago

    I’m having the same issue. Did you find a solution?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      9 months ago

      Hi, lztv 

      Thanks for posting, and welcome to the Roku Community.

      We understand that you are having the same issue as posted in this thread regarding being unable to log in to Pure Flix, and we're here to help.

      If you are unable to see the sign-in option, it is recommended that you follow the troubleshooting steps below to resolve the issue.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

      Additionally, if you are experiencing issues with your credentials or login information, please contact the channel provider directly for assistance, as they manage customer credentials.

      We hope you find this information helpful, and feel free to let us know if you need further assistance.

      Thanks,
      The Roku Community Team.