I am trying to login to my Cineplex account on Roku and when I enter my email and password, I get "failed to register new device" and am unable to login for some reason. I removed the app and reloaded it, but that has not resolved the issue. Has anyone experienced this in the past and have any tips on how to resolve?
After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.
I am absolutely having the exact same issue. Removing the app, reloading it, etc has not resolved the problem.
I can access Cineplex through my phone or my Laptop, but not the Roku App. Watching Netflix instead.
Same issue. I don’t have the app on any other devices. I’ve deleted on the Roku and restarted. I still can’t get in. Help please? I have a balance on my Cineplex account I’d like to use
When I went into "my devices" nothing showed. I tried deleting, restarting, waiting 24 hours and still wouldn't work .
We have 4 roku boxes so I tried logging in on another box and it worked . Which was a pain in the ass to have to switch around all the boxes to different TVs but I paid for the movie so wanted to watch it.
Thanks Moody2U - your solution worked for me too. I know I had tried this before, so maybe they fixed the problem.
I found that credit card on file had expired, possibly causing account to be suspended, after updating information, deleted cineplex and reinstalled, this corrected the issue.
yeah ive been trying all day. i can get in on my phone and laptop fine but the roku app is a problem. now im getting 'failed to register new device'. ive been using this at least a couple years now, so its hardly new. only thing. I'm currently on a 4 hour wait with cineplex
I’m also having this problem today. Any resolution?
First time using this app and in the middle of the movie it kicked me out and is now saying "failed to register new advice". So not just you, I've deleted, downloaded, restarted.. nothing.
Yeah I’m not having any luck either and I’m experiencing the exact same thing with the “Failed to register new device” the weird thing is I’ve had the cineplex app on my Roku TV for years & have never logged out of it and now this..
In the meantime you should be able to put the movie on your phone and then cast it to the tv.
Experiencing same issues cannot log on to cineplex app, I’ve been trying for three days now since Christmas, I did a little digging for support and unsuccessful through their site however I did reached out to their Facebook page and got a response and adress the issues and hopefully they can fix the issues.
I spoke with Cineplex help and they do have someone working on the Roku issue. She didn't have an estimate for completion, but at least they are working on it.
Hi everyone,
Thanks for posting in the Roku Community!
I understand that you are all receiving an error message of "failed to register new device". For this issue, we recommend contacting Cineplex directly to follow-up for more help. They’ll be able to best assist with any issues and functionality inquiries. Many channels on Roku are developed and maintained by the channel provider themselves.
We appreciate your patience with this matter!
Best regards,
Mary
I think it is a Roku issue… as i have did the exact same thing on my Roku TV and on my Roku Premiere and the login worked on the latter. Please advise
