Forum Discussion

VanessaCote's avatar
VanessaCote
Newbie
4 years ago

Cannot login to Cineplex App

I am trying to login to my Cineplex account on Roku and when I enter my email and password, I get "failed to register new device" and am unable to login for some reason. I removed the app and reloade...
karmapet's avatar
karmapet
Newbie
4 years ago

Same issue.  I don’t have the app on any other devices.  I’ve deleted on the Roku and restarted.  I still can’t get in.  Help please?  I have a balance on my Cineplex account I’d like to use 

 

Meganrutledge's avatar
Meganrutledge
Reel Rookie
4 years ago

When I went into "my devices" nothing showed.  I tried deleting, restarting, waiting 24 hours and still wouldn't work . 

We have 4 roku boxes so I tried logging in on another box and it worked .  Which was a pain in the ass to have to switch around all the boxes to different TVs but I paid for the movie so wanted to watch it. 

  • KaKeem's avatar
    KaKeem
    Newbie
    4 years ago

    I am having the issue. I can login from the website but not Roku TV. This started three weeks ago. Roku and Cineplex should look into the issue. An update might be needed.

    • jklarke's avatar
      jklarke
      Newbie
      4 years ago

      I'm having the same issue on my Toshiba tv with the purple Roku stick. Was working fine til recently. "Failed to login"

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi jklarke,

        Thanks for reaching out to the Roku community!

        For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

        Let us know how it goes!

        Best regards,
        Mary