Forum Discussion

arjaymg's avatar
arjaymg
Reel Rookie
2 years ago
Solved

cannot connect to streaming service

I was out of town for 24 hours. When I got home and tried to watch my streaming channels I get the error code ui-801-p1. I've reset my internet (its connected) turner off TV, Roku, etc, and still cannot connect. 

Help

Ray

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered with your Roku device which states an error code, commonly related to a network error, and we're here to assist. Here's some troubleshooting steps that you can perform to resolve the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Additionally, you can perform the steps below as an add-on troubleshooting to ensure an effective resolution. 

    1. Unplug your modem and router for 30 seconds
    2. Plug your modem and router back in

    We hope this works. If the issue persists, let us know, and we'll assist you further.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    12 months ago

    Hi, JT20 

    Welcome to the Roku Community.

    If you are having trouble with a specific channel or app and the troubleshooting steps haven't helped, it's a good idea to contact the channel provider directly for further assistance. Most channels on Roku are managed by the providers, so they can address any issues with their app and provide a solution or update.

    Feel free to let us know if you have further concerns or inquries.

    Best wishes,
    Kash

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered with your Roku device which states an error code, commonly related to a network error, and we're here to assist. Here's some troubleshooting steps that you can perform to resolve the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Additionally, you can perform the steps below as an add-on troubleshooting to ensure an effective resolution. 

    1. Unplug your modem and router for 30 seconds
    2. Plug your modem and router back in

    We hope this works. If the issue persists, let us know, and we'll assist you further.

    Best wishes,
    Kash

    • arjaymg's avatar
      arjaymg
      Reel Rookie
      12 months ago

      I tried what you suggested. It didn't work. I ended up going to Spectrum. The result that worked was to reload the ROKU program which required a reconnect to my wireless streaming.

    • BenisCuba's avatar
      BenisCuba
      Newbie
      4 months ago

      Estoy con el código de error ui-801-p1 hace ya varios meses he intentado de todo( restablecer de fábrica la tele, cambiar la cuenta de Roku, eliminar la app he instalarla nuevamente , tratar de actualizar la app y el sistema operativo ya no sé qué hacer 🥺

  • JT20's avatar
    JT20
    Newbie
    12 months ago

    arjaymg Ray, I have same error code and ROKU suggestion didn’t work for me either. How did you reload ROKU to resolve the issue?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      12 months ago

      Hi, JT20 

      Welcome to the Roku Community.

      If you are having trouble with a specific channel or app and the troubleshooting steps haven't helped, it's a good idea to contact the channel provider directly for further assistance. Most channels on Roku are managed by the providers, so they can address any issues with their app and provide a solution or update.

      Feel free to let us know if you have further concerns or inquries.

      Best wishes,
      Kash