Forum Discussion

pnrmeinking's avatar
pnrmeinking
Reel Rookie
7 months ago
Solved

Cannot connect to my existing FanDuel subscription on the FanDuel Sports Network ROKU app

I purchased a FanDuel Sports Network subscription and using it on my Smart TV with no issues. I loaded the FanDuel Sports Network app onto my ROKU with the intent of signing on to my existing accoun...
app subscription
  • pnrmeinking's avatar
    pnrmeinking
    6 months ago

    I was able to get my subscription to work. To do this, I had to open the FanDuel Sports app. I then had to scroll down down down (way too long to do) and get to Settings. From there, I was able to change my credentials and sign in fresh. It's been working ever since.

    Good luck!

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
7 months ago

pnrmeinking

Thank you for sharing your concerns about the FanDuel app not working on the Roku device. For troubleshooting, we recommend checking our support page for troubleshooting Steps on how to resolve channel playback issues.

If the issue persists, contact app support for assistance. please know subscriptions and content, including Live TV, are managed by the channel providers.

Hope this will be sorted out soon.

Roku Community Team.

rea978's avatar
rea978
Newbie
6 months ago

You will NEVER be able to connect on your Roku device. Fanduel has not figured out how to fix this. I have 6 hours of testimonial to attest this!!! Forget the instructions to unplug, uninstall, sign out, and such. Garbage. All of it. NONE of it works. The online help is garbage. They'll pop up the the final message after you've spent hours with them...check your email tomorrow for further instructions. There will be no email. They KNOW this is an issue. They're stealing my $$$!!! No refunds on pre-paid annual subscriptions. 

  • pnrmeinking's avatar
    pnrmeinking
    Reel Rookie
    6 months ago

    I was able to get my subscription to work. To do this, I had to open the FanDuel Sports app. I then had to scroll down down down (way too long to do) and get to Settings. From there, I was able to change my credentials and sign in fresh. It's been working ever since.

    Good luck!

  • Susie7's avatar
    Susie7
    Newbie
    6 months ago

    Same here. I paid the annual subscription and have watched a few games. Today it doesn’t work. Says I have to go through tv provider! My cable co doesn’t support it. So does that mean I have to change cable companies to use the FanDuel app after I’ve already watched games on my Roku tv?  This sucks!