BritBox never loads after Roku ver 12.0.0 software update
After performing the latest Roku software update to 12.0.0 on 4/26/2023 BritBox never loads. It spins to load then goes to the Roku Home Screen
Forum Discussion
Hi psco5150,
Welcome to the Roku Community.
Thanks for letting us know about the issue you experience after the update. We'd like to gather more information for us to assist you further.
How are you accessing the channel, through The Roku Channel or directly to the channel? Does the issue only occur on a specific channel or all channels on your Roku device? Have you tried restarting your Roku device and see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Still no luck? Try removing the channel and reinstall it again. To ensure the process is successful, restart your device before adding the channel back in, follow the restart step above.
Keep us posted on how it goes.
Regards,
Nimfa
My bb will not load either, just spins than says something went wrong (zero over vero) and eventually dumps back to Roku Home Screen, all software is up to date and I rebooted.
i am using the bb app and am running directly with ethernet cable. My speed is 540Mb.
I’m running a Roku ultra 4670x, software is 11.5.0 - build 4312-46
this started today
Hello Icstephen
Thanks for reaching out to the Roku community!
If you are still unable to play videos from one channel after attempting the suggestions above by @RokuNimfa-C, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from Britbox developer.
Regards,
Karla
