Forum Discussion

Baileysmom's avatar
Baileysmom
Reel Rookie
2 years ago

Body Groove app won’t let me sign in

I’ve downloaded the body groove app. When I try to sign in, I enter my email address and can see the NEXT button but can’t click on it. I have a subscription to body groove, just can’t sign in. 

hiw do I get to the next app? The control buttons only allow me to get to the keyboard but not the next button. Help!

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Just keep clicking down until the highlight is off the keyboard and you should be on the "Next" button.  The highlight of the Next button is very subtle, but you should see the border change to purple.  Press OK on your remote.

    • Baileysmom's avatar
      Baileysmom
      Reel Rookie

      Thank you. I’ve tried but the cursor won’t get off the keyboard and go to the next button. I can get to the next button before I put in my email address but once I type in email address, I can no longer move to the next button. 

      I tried deleting and reading the app, but still doesn’t work.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Hi, Baileysmom!

        Thanks for keeping us posted. 

        In this case, we highly suggest directly reaching out to the Body Groove app Support team.

        Please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves

        You may reach them here: Body Groove Support

        Warm regards,
        Carly

  • Body Groove didn't help me either just work out using my tablet.  Lost cause sadly. No one cares about us

    • JWS9518's avatar
      JWS9518
      Roku Guru

      Unfortunately, Roku can't control or fix technical issues with third party apps that are not owned by them.