Just to be clear, this is the app with the primarily blue screen with white text and a black skyline. Have had this app for a while now but in trying to access it for the past few weeks it just goes to a blank gray screen. I had tried to uninstall and reinstall and rebooting but nothing works. Anyone else having the same trouble?
Hello MikkiD
Thank you for letting us know that the NCTVN app on your Roku is stuck on a blank gray screen upon launching. We'd like to coordinate this with our team. Please share with us the following:
We're looking into it.
Roku Community Team
After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache? Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.
I wasn’t sure that I had done it in that order so I went back in and did it using those exact steps and it’s still doing the same thing.
Roku 3920RW Roku Premiere; YHOO2H320383; JF2182320383
83-304-085; OS: 14.6.4; build 9915-91
App build version: 1.0 build 1
Thanks for keeping us posted, MikkiD!
Is this the only app that's having this issue? Also, can you share any photo of the exact behavior of the problem so we can check it out further?
Roku Community Team
